Winback Desk

We fight your Shopify and PayPal disputes. You pay only when we win.

A person reviews each Shopify chargeback and PayPal dispute, builds evidence for that reason code, and submits it before the due date. There is no hourly fee, no seat to hire, and no monthly retainer.

Request a free dispute audit

Winback Desk QueueCasesWeekly report Sample · illustrative data

Dispute queue

Due this week

Evidence library

Policies

SourcesShopifyPayPal

Dispute queue

All sourcesSort: due date

New 2

#SAMPLE-1051Fraudulent / unrecognized

Shopify12d

#SAMPLE-1053Item not received

PayPal9d

Evidence 2

#SAMPLE-1042Product not received

Shopify4d

#SAMPLE-1047Not as described

PayPal7d

Submitted 2

#SAMPLE-1038Subscription canceled

ShopifySent

#SAMPLE-1044Credit not processed

PayPalSent

Awaiting 1

#SAMPLE-1029Duplicate charge

PayPalIssuer

Decided 2

#SAMPLE-1017Item not received

ShopifyWon

#SAMPLE-1021Fraudulent

PayPalLost

Next due dates

#SAMPLE-1042ShopifyProduct not receivedEvidence4d

#SAMPLE-1047PayPalNot as describedEvidence7d

#SAMPLE-1053PayPalItem not receivedNew9d

9:41

‹ QueueCase

#SAMPLE-1042

Shopify Payments
Product not received · $84.00

Evidence due4d 06h

✓Order detailsAdded
✓Tracking & delivery proofAdded
✓Customer messagesAdded
Store policyDoing
Written responseTo do

Activity

Dispute opened

Triaged by a person

Evidence gathering

Submit before due date

Sample · illustrative data

Sample · illustrative data. Sample screens with invented order numbers and cases. No client data.

How it works

1 Free dispute audit
We review your last 90 days of disputes and send a short written report on which were winnable. No fee, no obligation.
2 We work the queue
A person triages each case, builds evidence from orders, tracking, support threads and policies, and submits before the due date.
3 Weekly report
Disputes opened, won, lost and pending, dollars recovered, and the patterns behind them. The numbers come only from your own queue.

Pricing

12% of each won dispute.

No cap per case. No hourly fee.

Billed only after Shopify or PayPal marks the case won. Lost cases cost you nothing.
The processor’s dispute fee is never part of our fee.

Example (arithmetic only, not a result): a $120 won dispute costs $14.40 in fees.

What’s in scope

Shopify Payments chargebacks and inquiries.
PayPal disputes.
Other processors case by case; we say so up front.

Works alongside your tools

Already using a dispute tool? Keep it. Automated tools can handle the routine cases; we take the ones that need human judgment, or the ones you route to us. A case is billed once, by whoever handled it.

Least-privilege access

Staff-level access scoped to orders and dispute evidence. No payouts, refunds, settings or app installs. We ask before any refund. Access ends when you say so.

What we don’t promise

No guaranteed win rate. Issuers make the final decision.

We are a new desk with no track record to quote. We’d rather show results on your own queue, starting with the audit.

Start with a free audit

We’ll review your last 90 days of disputes and send a short written report on which were winnable. Email Mike to get started.

Email mike@winbackdesk.com